Support and Maintenance

Our team of CRM specialists is here to support you. With deep expertise in Defalto CRM, we handle projects of all sizes—whether you’re launching a small setup or a large-scale implementation.

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Defalto CRM Support Service

Our team of CRM specialists is ready to support you

What We Can Do For You

CRM Consulting

Accelerate your time to market with our Consulting Services—designed to deliver fast, effective CRM implementations tailored to your needs.

CRM Training

Boost user productivity and implementation success with our Defalto CRM training. Our courses are designed to quickly build user confidence and expertise.

CRM Support and Maintenance

We're here to support your Defalto CRM Open Source journey. Already a customer with technical support? Log in to the support portal.

Installation and Configuration

Comprehensive installation of Defalto CRM, with module configuration and feature setup tailored to your business needs.

Monthly Support Plans

Ideal for customers seeking a reliable partner with proven Defalto CRM expertise
Micro business
€ 49 Monthly
  • 1 Hour of Support
  • Email, Phone, Webmeting Support
    Mo - Fri 08:00 to 17:00
  • Response Time: 24 hours
    12 hours for critical problems
  • Customer portal access
Get started today
1 Open Ticket at a same time
Small business
€ 199 Monthly
  • 4 Hours of Support
  • Email, Phone, Webmeting Support
    Mo - Fri 08:00 to 17:00
  • Response Time: 12 hours
    6 hours for critical problems
  • Customer portal access
  • Regular updates & fixes
Get started today
2 Open Tickets at a same time
Medium business
€ 499 Monthly
  • 10 Hours of Support
  • Email, Phone, Webmeting Support
    Mo - Fri 08:00 to 17:00
    Sa - Sun 09:00-12:00
  • Response Time: 6 hours
    3 hours for critical problems
  • Customer portal access
  • Regular updates & fixes
  • Dedicated helpdesk contact
  • Dedicated developer
Get started today
3 Open Tickets at a same time
Popular
Large business
€ 9500 Monthly
  • 24/7 Support
  • Email, Phone, Webmeting Support
    Mo - Fri 08:00 to 17:00
    Sa - Sun 09:00-12:00
  • Response Time: 1 hours
    1 hours for critical problems
  • Customer portal access
  • Regular updates & fixes
  • Dedicated helpdesk contact
  • Full time developer
Get started today
4 Open Tickets at a same time

Support Hours are designed for smaller tasks. For larger projects, please refer to our Development Services. We offer reasonable online consultation to assist with the implementation and customization of Defalto CRM during our Standard Support Hours.

Support Response Time refers to the time elapsed between a client escalating an issue and the Defalto team acknowledging it—either verbally or via email. This timeframe is measured during standard business hours.

Support Hours are non-transferable and non-refundable, even if unused by the end of the billing period.

Get in touch—we’re ready to talk about your case!

Call us:

+421 51 773 270

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What our clients say
I am always worried when dealing with companies which I’ve never heard of. Especially when Credit Cards are involved. ITS4You has been amazing from day one! They helped me setup the modules; they helped me with custom code AFTER my purchase, within the module. This lead to more purchases. Just now, Peter spent more than an HOUR troubleshooting my issues after a server migration. He found the problem. My fault. ITS4You, thank you for the continued support! You’ll continue to have mine.
Christoper C.
Christoper C.
They guided me through the whole process to solve a problem in visualizing PDF templates (it was a matter of my setting, not in the component itself). They gave me precise and simple indications, even sending us emails and having a limited time access to our crm. Now it just works! I can just say thank you, you gained a very good reputation here.
Daniele L.
Daniele L.
Ps, I want to take the chance to let other know that I’m very satisfied with the professional work of Vladimír.
Francesco C.
Francesco C.
The support was fast and effective. It seen to be all good now.
Breno
Breno
great support!
Andrea
Andrea
I got in looking on the FAQ and manual for an answer, suddenly the chap popped up and I got a person from support to answer my questions. Simply amazing. Thanks!
Fabio R.
Fabio R.
Very helpful and well documented extension. Quick and professional support.
o****e@di***********sa.at
o****e@di***********sa.at
Easy conversation. All my doubts was cleared quicly.
Fabiana N.
Fabiana N.