Support and Maintenance
Our team of CRM specialists is ready to help you. We have a highly experienced team of Defalto experts for all sizes of projects, whether you need a small or large implementation.
Our team of CRM specialists is ready to support you
What We Can Do For You
Monthly Support Plans
Suitable for customers who want to have strong partner with Defalto CRM experience
Micro business
€ 49 Monthly
- 1 Hour of Support
- Email, Phone, Webmeting Support
Mo - Fri 08:00 to 17:00 - Response Time: 24-48 h
12 hours for critical problems - Customer portal access
Get started today
1 Open Ticket at a same time
Small business
€ 199 Monthly
- 4 Hours of Support
- Email, Phone, Webmeting Support
Mo - Fri 08:00 to 17:00 - Response Time: 12-24 h
6 hours for critical problems - Customer portal access
- Regular updates & fixes
Get started today
2 Open Tickets at a same time
Medium business
€ 399 Monthly
- 8 Hours of Support
- Email, Phone, Webmeting Support
Mo - Fri 08:00 to 17:00
Sa: 09:00-12:00 - Response Time: 6-12 h
2 hours for critical problems - Customer portal access
- Regular updates & fixes
- Dedicated helpdesk contact
Get started today
3 Open Tickets at a same time
Popular
Large business
€ 799 Monthly
- 16 Hours of Support
- Email, Phone, Webmeting Support
Mo - Fri 08:00 to 17:00
Sa, So: 09:00-12:00 - Response Time: 1-6 h
1 hours for critical problems - Customer portal access
- Regular updates & fixes
- Dedicated helpdesk contact
- Dedicated developer
Get started today
4 Open Tickets at a same time
Standard Support Hours
Support Hours are intended for small Jobs (for larger Jobs please check Development service). We will provide reasonable online consultation to assist in the implementation and customisation of the Defalto CRM Software during our Standard Support Hours.
Response Time
Support Response Time means the elapsed time between the incident escalation by Client and the time within which Defalto team begins support and acknowledge receipt verbal or email of the fault to the Client. It’s defined in Bussines hours.
Will I get a refund if I cancel support?
No. Support hours are not transferable from month to month and they are non-refundable even if not exhausted at the period expiration
What our clients say
I am always worried when dealing with companies which I’ve never heard of. Especially when Credit Cards are involved. ITS4You has been amazing from day one! They helped me setup the modules; they helped me with custom code AFTER my purchase, within the module. This lead to more purchases. Just now, Peter spent more than an HOUR troubleshooting my issues after a server migration. He found the problem. My fault. ITS4You, thank you for the continued support! You’ll continue to have mine.
They guided me through the whole process to solve a problem in visualizing PDF templates (it was a matter of my setting, not in the component itself). They gave me precise and simple indications, even sending us emails and having a limited time access to our crm. Now it just works! I can just say thank you, you gained a very good reputation here.
Ps, I want to take the chance to let other know that I’m very satisfied with the professional work of Vladimír.
The support was fast and effective. It seen to be all good now.
great support!
I got in looking on the FAQ and manual for an answer, suddenly the chap popped up and I got a person from support to answer my questions. Simply amazing. Thanks!
Very helpful and well documented extension. Quick and professional support.
Easy conversation. All my doubts was cleared quicly.
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